I call on Sprint to ask what steps to take to do so before the process begins. I have a lease on my phone that I wanted to be transferred to another line, they said no problem. They advised me to first wear my number, then to do the phone swap (flip-flop phones and connected agreements). The store couldn`t do the flip-flop for me. They told me I needed to call customer service. More than an hour later, the phone employee could no longer flip-flop. He said that their system had been updated and that he could not do so. I tried again later and the same problem. „You have decided to pay the balance for this 24-month lease or sprint contract. Please confirm by clicking on the „I agree” button below. Note: The modification of the property and the transfer of the contract are not concluded, unless NAME OF NEW OWNER also excludes the online change form. The people you spoke to were not wrong.
Looks like whoever did the TOL didn`t complete the rental transfers. Call Care and explain it. You may need to talk to a superior because it is a complex problem. The people you talked to were wrong. Our company recommends that no transfer of responsibility be made with open leases, as it generally speeds up fees. You should be able to contact customer service and have it repaired. The problem now is that rental contracts on their phone and children`s phones are not transferred, and I am now cracked with nearly $1600 in cancellation fees and phone lease payments. Before changing owners, I spoke to Sprint online and in-store and specifically requested the lease transfer, and was repeatedly told that there would be no problem with the use of the COO form transmitting everything, phone numbers and leasing transfers. Long history, two of the members of my family plan are divorced. The woman has an active lease with about 20 Moss remaining. Today she opened a new Sprint account over the phone and received instructions for the change of ownership she wrote to me (the account owner). The employee she spoke with told her that if we did everything within 24 hours, the lease would be transferred to her new account.
Otherwise, the balance would be relegated to our existing family plan. I immediately jumped online and filled out the COO forms, confirmed phone and Acct`s, etc. The problem is that the very last step before submitting gives me the language below.